Call Center is a centralized information system that functions to receive and send a large number of requests by telephone. Call Center agents play an important role in providing services to customers.
A qualified Call Center agent can be committed to improving the customer experience with a company. Because they have to focus on providing services, call center officers must be able to work quickly and flexibly with their workflow and be able to handle customers, here are some of the tasks performed by call center agents:
- Receiving calls or messages from customers
- Provide fast and precise solutions to any questions asked
- Listen carefully to customer complaints
- Handle customers in a friendly and precise manner
Call Center agents must be able to work together as a team and create a System that manages customer service requests well. In addition, Call Center Agents must also have skills or strategies to become …