If the distant service permits it, the technician may even reboot the PC and reconnect remotely to proceed his/her work with out the person’s assistance. Tier I is the preliminary support level responsible for fundamental customer issues. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and varied different headings denoting fundamental stage technical support capabilities. The first job of a Tier I specialist is to assemble the shopper’s data and to find out the client’s concern by analyzing the signs and figuring out the underlying problem.
When analyzing the signs, it is important for the technician to identify what the client is making an attempt to perform so that time just isn’t wasted on “trying to resolve a symptom as a substitute of an issue.” Our group offers support for hardware warranty repairs, software program distribution, disk imaging and cellular device support. We additionally …