Note that Tier III technicians have the identical duty as Tier II technicians in reviewing the work order and assessing the time already spent with the client so that the work is prioritized and time management is sufficiently utilized. If it is at all possible, the technician will work to solve the issue with the customer as it may turn into obvious that the Tier I and/or Tier II technicians merely failed to find the proper resolution. It is typical for a developer or somebody who knows the code or backend of the product, to be the Tier 3 support individual.
- For instance, let’s say 1,000 individuals in a enterprise often guide holidays on an HR software, and 10% go on to boost a support ticket.
- I found my ardour for leveraging expertise in educating throughout my time at Westhill and then transitioned to a position as an Instructional Technology