If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his/her work without the person’s assistance. Tier I is the preliminary support degree liable for fundamental customer points. It is synonymous with first-line support, level 1 support, front-end support, support line 1, and numerous other headings denoting fundamental stage technical support functions. The first job of a Tier I specialist is to gather the customer’s information and to find out the shopper’s concern by analyzing the symptoms and determining the underlying drawback.
- Get answers to your coverage and information questions, straight from the supply.
- AT&T Mobility previously supplied technical support for a few of its cell phones via Device Support Centers.
- The Technology Support Desk staff respects, anticipates, and responds to the know-how needs and expectations of all campus constituents and is dedicated to the very best level of customer service.