This unit solutions practically 30,000 support requests per 12 months and resolves most of these requests without escalation to different units. The Service Desk also coordinates with the Support Operations group to supply all the laptop labs and print management stations with needed materials similar to paper, staples, toner, disinfectant wipes, and so on. The Technology Support Center is the primary level of contact for Fannie Mae customers in search of info on or help with Fannie Mae technology applications.

Tecnology Support

Within a company incident management system, it is necessary to continue to track incidents even when they’re being actioned by a vendor, and the Service Level Agreement may have particular provisions for this. Within a producing organization, the fourth level may also represent the Research & Development. This staff needs to collect information such because the name of this system or application that has failed, any database related details (table …